Cascade Athletic Club - Gresham

cornell galofteanu 3 months ago

Cascade Athletic Club has shown that collecting membership dues appears to matter more than treating people with basic decency and respect. When serious issues arise, don’t expect compassion, accountability, or a genuine effort to make things right. After seeing how they handled a loyal member who was injured because of defective equipment, and after dealing with my own frustrating experiences with membership and billing, I’ve completely lost confidence in this business. Instead of taking responsibility or showing empathy, the response felt cold, dismissive, and corporate. It’s easy for a business to smile while taking your money. The true measure of character is how it treats people when something goes wrong. In my opinion, Cascade Athletic Club failed that test completely. Loyalty clearly doesn’t mean much here. Whether you’ve been a member for months or years, don’t expect it to count when you actually need them. There are plenty of gyms that value safety, customer service, and integrity. This isn’t one of them. I rarely leave negative reviews, but people deserve to know what they’re signing up for. Based on what I’ve experienced and witnessed, I would never recommend Cascad

Jeremiah Howard 3 months ago

So I sit when I take a shower because of my knee surgery and procedures, I weight less than 180 pds. As im taking a shower one of the legs on this handicap chair completely folds and I crash my back into the glass, i turn the chair in to the front desk , tallest Caucasian front desk clerk along with the maintenance guy ( bald headed) and 4 other employees, i didnt make any statement cause I was in pain from being out of breath. Months later I was still paying and not going, till finally Victoria calls me and im like hey im hoping you can void out the balance as I havent been to the gym since I got hurt taking a shower, would you know they said NO, instead said we dont know anything about a chair and this is after going to this gym 1 month shy of 10 years lol, we already know why though dont we and its a shame

R Kitty 3 months ago

The employee was nice but they offered absolutely no walk thru or day pass potential. When you have health issues and need to see yourself the safety and cleanness of a location to see if it works for immune disability and they only push memberships this does not work. Highly disappointed they were not disability friendly at all. No need to reply back I am not interested in a company who msfe me feel discriminated on. I understand pushing memberships but someone needing to check if the place is disability friendly for 2 of us snd was denied shows me thid place is not disability friendly. Feel awful :(

Sara Christensen 7 months ago

My husband and I joined about 6 months ago, and we absolutely love it! Lots of space and all of the equipment we need. I have been training with Idalia and she is the best! The staff is friendly and it’s generally very clean inside. The remodel is nice and I appreciate being able to spread out and never feel cramped for space. One small note: the main hot tub can sometimes be overwhelmingly chemical-y. I’m sure the levels are tested regularly, but sometimes it’s so strong it burns my eyes and kinda takes away from the relaxing experience.

Bob White 9 months ago

This place has it all. They have Pickleball, racquetball, tennis, a swimming pool, workout room, weight room, and fitness center classes for people of all shape sizes and colors. It is great. I’ve never been in a gym that had so much diversity as far as the workouts available and equipment and so forth. And what’s amazing to me is they constantly are improving it, remodeling it, and making it better.